Shipping Policy

Last updated: 2026

Thank you for shopping with SHIFT. Below you’ll find important information regarding our shipping process, delivery times, and related terms.

1. Order Processing

• Orders are processed within [1–5] business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During busy periods, processing times may be slightly delayed.

Once your order has been shipped, you will receive a confirmation email or message with tracking details where available.

2. Shipping Areas

We currently ship to:

• South Africa nationwide

If we do not currently ship to your location, please contact us at shiftinfo33@gmail.com.

3. Delivery Timeframes

Estimated delivery times:

• 5 - 14 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected

We may offer:

• Free shipping on orders over R1000.00
• Promotional shipping offers from time to time

5. Tracking Orders

Where tracking is available, customers will receive tracking information once the order has been dispatched.

If you do not receive tracking details within the expected processing time, please contact us at shiftinfo33@gmail.com.

6. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

We are not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to unavailable recipients
• Additional shipping charges resulting from incorrect information

If an order is returned to us because of an incorrect address, additional shipping fees may apply for re-delivery.

7. Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us at shiftinfo33@gmail.com.

We will work with the courier to investigate the issue, but we cannot guarantee replacement or refund until the courier investigation is complete.

8. Damaged Packages

If your package arrives damaged:

1. Take photos of the packaging and products immediately
2. Contact us within 48 hours of delivery
3. Include your order number and supporting photos

We will assess the issue and arrange a suitable resolution.

9. International Shipping (Optional)

For international orders:

• Customers may be responsible for customs duties, taxes, and import fees
• Delivery times may vary depending on customs clearance
• We are not responsible for delays caused by customs authorities

10. Contact Us

If you have questions about shipping, please contact us:

SHIFT
Email: shiftinfo33@gmail.com