Refund policy

Returns & Refunds Policy

Last updated: 2026

Thank you for shopping with us at SHIFT. We want you to be happy with your purchase. If you are not fully satisfied, we’re here to help.

1. Returns

You may request a return within 7  days of receiving your order.

To qualify for a return, items must:

  • Be unused and in their original condition
  • Include original packaging, tags, and accessories
  • Be accompanied by proof of purchase or order number

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or clearance items
  • Gift cards or vouchers
  • Personalized or custom-made products
  • Perishable goods
  • Hygiene or intimate-use items once opened
  • Digital downloads or software

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at shiftinfo33@gmail.com with:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will arrange a replacement, exchange, or refund where applicable.

4. Return Process

To start a return:

  1. Email us at shiftinfo33@gmail.com
  2. Include your order number and reason for return
  3. Wait for return instructions before sending the item back

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or we made an error.
  • We recommend using a trackable shipping service.
  • We are not responsible for lost or damaged return parcels.

6. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within [5–10] business days.

Shipping fees are generally non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. Contact us at shiftinfo33@gmail.com to arrange an exchange.

8. Order Cancellations

Orders may only be cancelled before they have been shipped. Once shipped, the standard returns process applies.

9. Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws, including the Consumer Protection Act where applicable.

10. Contact Us

If you have any questions about this Returns & Refunds Policy, contact us:

SHIFT
Email: shiftinfo33@gmail.com

Website: shiftbrand.co.za